Booking Conditions - Spain Away
Booking Conditions - Spain Away

These Booking Conditions apply to any accommodation booking that you make with us, and form the basis of your contract with us, so you should read them carefully: they are there to protect the interests of both parties. This contract shall be governed in all respects by English law and shall be subject to the exclusive jurisdiction of the English Courts. No such contract shall exist between you and us until you receive our confirmation invoice. In the case of hotel or villa accommodation we act as agent for the hotelier or owner concerned. (In the case of car hire etc we act as agent for the operator concerned, and their own booking conditions apply). We reserve the right to refuse a booking, without any reason given. In some instances villa owners may place a restriction on occupancy by a group of unrelated young people. Although we can provide car hire for guests, in addition to booking accommodation, this does not constitute a 'package holiday' and therefore your booking is not covered by the Package Travel, Package Holidays and Package Tours Regulations 1992.

PRICES 

We reserve the right to change our brochure or website prices at any time, and to correct any errors in our prices. Prices can go up or down. However we guarantee that the accommodation price quoted on your booking confirmation will not change unless you make an amendment to the booking details.

PAYMENT TERMS

On villa and other self-catering accommodation a deposit is required at the time of booking, and the balance of payment must be made at least 10 weeks before departure. Bookings made within 10 weeks of departure must be paid in full when booking. If payment is not received by the due date, we have the right to cancel the booking, retain all deposits made and levy cancellation charges. In the case of hotel bookings and car hire the payment terms are those specified by the operator concerned: please ask about the relevant booking conditions made by these operators at the time of booking. There is a non-refundable £15 booking fee charged on all bookings.

CANCELLATION

Should you need to cancel your booking for any reason then you must inform us in writing as soon as possible. If you cancel your booking more than 10 weeks from departure you will forfeit your deposit in full. Cancellations received within the final 10 weeks before departure will give rise to a cancellation charge of 100% of the cost. However in such circumstances we would always endeavour to re-let the accommodation involved and your eventual liability would then be limited to that of your deposit or to that of the financial liability eventually suffered, whichever is the greater. (Cancellation charges on flights, car hire etc are subject to the booking conditions of the operator concerned.) A suitable travel insurance policy will, of course, provide you with a refund of cancellation charges (less any excess) if this is for a reason covered by the policy (see below).

TRAVEL INSURANCE

It is a condition of your booking with us that you have adequate travel insurance in place for each member of your party, covering both cancellation charges and medical emergencies, subject to the conditions imposed by such a policy (please note that, although some credit cards may notionally include free travel insurance, this may not extend to cancellation or curtailment). In accepting these Booking Conditions you will be assumed to have put appropriate insurance in place.

DAMAGE DEPOSIT

On self-catering accommodation it is a requirement that a damage deposit per property booked (amount varies by property) is paid in order to protect the owner against accidental breakages, damage or the need for excessive cleaning following your stay. Guests are expected to leave the property reasonably clean and tidy and to remove all rubbish. Payment of the damage deposit is either made when you make your final payment 10 weeks before departure, or on arrival, depending on the owner's wishes, and will be refunded - less any deductions that may need to be made, and subject to satisfactory return of keys - within 14 days of your return, following receipt of a report from our local agent.

ARRIVAL AND DEPARTURE TIMES

Rental properties are not available for occupation before 4.00 p.m. on the day of arrival, and must be vacated by 10:00 am on the day of departure. This is to ensure that the property can be cleaned and made ready for occupation between guests.

ACCOMMODATION TYPES

The term 'villa' is used generically to describe self-catering accommodation. The actual accommodation offered may vary from individual apartments through town houses (the most common) to individual detached villas. Where a villa has a swimming pool, or where there is access to, for example, a communal pool, the times and circumstances of its use may be controlled by local management and be outside our control.

CHANGES TO YOUR BOOKING

In the unlikely event that we need to make changes to your accommodation as booked, which we reserve the right to do at any time, we will inform you immediately. You will be offered alternative accommodation that is of similar or better standard. You will then have the choice of either accepting these changed arrangements, or of accepting a full refund of all monies paid to us in respect of accommodation. In no circumstances can we be held liable for any consequential loss or incidental expenditure incurred as a result of these changes.

COMPLAINTS

In order that any problems that may arise during the course of your holiday may be resolved speedily, these must be referred immediately and on site to the supplier (hotelier, airline, etc) concerned, or to our own local agent, as notified to you in your final travel instructions. Hopefully this procedure will enable a swift resolution to the problem, with minimum inconvenience to your holiday plans. If you are still not satisfied then please let us have the details applicable in writing within 28 days of your return home. We cannot accept any responsibility for complaints made after you return home, if this procedure is not followed.

OUR LIABILITY

Every effort has been made to ensure the accuracy of the information given in our brochures and displayed on our website. However there may be occasions when the details or descriptions change, or when a typographical error occurs. If you are in any doubt as to the accuracy of any information given then do please check with us. Our liability is limited to the provision of self-catering accommodation as booked, acting as agents for the owner, and we have no liability to you for any death, personal injury, loss or damage of any kind, unless caused by our negligence. We have no direct control over the ownership of accommodation offered, and our responsibility is limited to carrying out reasonable checks to ascertain that these owners are reputable . You must ensure that you carry adequate insurance cover against such occurrences (see above).

FORCE MAJEURE

We are not able to accept responsibility or pay any compensation in instances where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to "force majeure". Circumstances amounting to "force majeure" include any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid, such as war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action, industrial disputes, acts of God and all similar events beyond our control.

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